Terms & Conditions

1. INTRODUCTION AND DEFINITIONS

1.1 Agreement: These Terms and Conditions ("Terms") constitute a legally binding agreement between you and AGRA BIKE RIDES

1.1.1 Business Model: AGRA BIKE RIDES

primarily operates as a platform connecting vehicle owners with renters.

1.2 User/Customer: The terms "User," "Customer," "You," and "Your" refer to the individual or entity that accesses our website, mobile application, or services.

1.3 Platform: The term "Platform" refers to our website (rentrip.in), mobile applications, and any other digital interfaces owned and operated by Agra Bike Rides.

1.4 Services: The term "Services" refers to the vehicle rental services, including but not limited to motorcycles and cars, offered by Agra Bike Rides through its Platform.

1.5 Consumer: As defined under Section 2(7) of the Consumer Protection Act, 2019, means any person who buys any goods or avails any service for a consideration.

1.6 Acceptance and Binding Agreement: By accessing or using the Agra Bike Rides website, mobile application, or any other digital interfaces operated by Agra Bike Rides, creating an account, or booking a vehicle with us, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. This constitutes a legally binding agreement between you and Agra Bike Rides. If you do not agree with any part of these Terms, you must not use our services or Platform. Your continued use of our Platform or services, including browsing the website, making inquiries, or completing a booking, confirms your ongoing acceptance of these Terms, including any future modifications. These Terms apply to all users of the Platform, whether registered or unregistered, and to all transactions conducted through the Platform.

1.7 Legal Compliance Statement: These Terms comply with the provisions of the Indian Contract Act, 1872, the Consumer Protection Act, 2019, the Information Technology Act, 2000, the Motor Vehicles Act, 1988 (as amended), and all other applicable laws in India.

2. ELIGIBILITY CRITERIA

2.1 Age Requirement: You must be at least 21 years of age to rent a vehicle from Agra Bike Rides as mandated under Section 4 of the Indian Contract Act, 1872, which requires parties to a contract to be of the age of majority.

2.2 Valid License: You must possess a valid driving license that authorizes you to operate the specific type of vehicle you wish to rent, in compliance with Section 3 of the Motor Vehicles Act, 1988. Learner's licenses are not accepted.

2.3 License Validity: Your driving license must have been issued at least one year prior to the date of rental and must remain valid throughout the entire rental period as per Rule 10 of the Central Motor Vehicle Rules, 1989.

2.4 International Drivers: If you hold a foreign driving license, you must also possess an International Driving Permit or a valid translation of your license in English, along with your original license, in compliance with Section 9 of the Motor Vehicles Act, 1988.

2.5 Identity Verification: You must provide valid identity and address proof documents as specified in Section 3 below, in compliance with KYC norms under the Prevention of Money Laundering Act, 2002.

2.6 Agra Bike Rides Right to Refuse: Agra Bike Rides reserves the right to refuse service to anyone who does not meet our eligibility criteria or for any other lawful reason, in accordance with the right to contract under Section 10 of the Indian Contract Act, 1872.

3. REQUIRED DOCUMENTATION

3.1 Identity Proof: You must present one of the following original identity documents at the time of vehicle pickup:

- Aadhaar Card

- Passport

- Voter ID Card

- Any other government-issued photo ID accepted by Agra Bike Rides

3.2 Driving License: You must provide a copy of your valid driving license authorizing you to drive the specific vehicle type you are renting, as required under Section 3 of the Motor Vehicles Act, 1988.

3.3 Document Verification: All documents are subject to verification. In case of any discrepancy or failure to provide the required documents, Agra Bike Rides reserves the right to deny the rental without any refund of booking amounts.

3.4 Document Deposit: Depending on the vehicle type and rental terms, we may require you to deposit original identification documents during the rental period. These will be returned upon the satisfactory return of the vehicle. A proper receipt acknowledging the deposit of such documents will be provided.

3.5 Digital Verification: Agra Bike Rides may use digital verification methods, including but not limited to OTP verification, digital signatures, and online document validation, in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

4. BOOKING AND PAYMENT TERMS

4.1 Booking Process: Bookings can be made through our Platform, subject to vehicle availability.

4.2 Booking Confirmation: A booking is confirmed only after payment of the specified amount and issuance of a booking ID, constituting a valid contract under Section 10 of the Indian Contract Act, 1872.

4.3 Transparent Pricing: In compliance with the Consumer Protection Act, 2019, all charges, including rental fees, security deposits, taxes, and any additional services, will be clearly disclosed during the booking process. There shall be no hidden charges.

4.4 Payment Methods: We accept payments through various methods as specified on our Platform, including but not limited to credit/debit cards, UPI, net banking, and wallet payments, in compliance with the Payment and Settlement Systems Act, 2007 and RBI guidelines.

4.5 Security Deposit: A refundable security deposit is required at the time of vehicle pickup. The amount may vary based on the vehicle type and will be clearly communicated during the booking process. A proper receipt for the security deposit will be provided.

4.6 Rental Charges: Rental charges are as per the rates displayed on our Platform at the time of booking. These charges may vary based on factors such as vehicle type, duration, and seasonal demand.

4.7 Promotional Offers: Any promotional offers, discounts, or vouchers are subject to their specific terms and conditions and cannot be combined unless explicitly stated. All promotions comply with the Consumer Protection Act, 2019.

5. BOOKING MODIFICATIONS AND CANCELLATIONS

5.1 Modification Policy: Bookings can be modified up to 24 hours before the scheduled pickup time, subject to vehicle availability and applicable modification fees.

5.2 Extension Requests: Extension requests must be made at least 24 hours before the scheduled drop-off time and are subject to availability and additional charges at the prevailing rates.

5.3 Cancellation Timeline and Refunds:

- Cancellations made 2 or more days before pickup time: 85% refund

- Cancellations made between 1-2 days before pickup time: 65% refund

- Cancellations made less than 24 hours before pickup time or no-shows: No Refund

- Bookings confirmed on partial payments are not refundable.

5.4 Special Bookings: For bookings in certain remote destinations (including but not limited to Leh-Ladakh and Tawang) and Cash on Pickup bookings, the following special cancellation policy applies:

- Cancellations made 7 or more days before pickup time: 50% refund

- Cancellations made less than 7 days before pickup time: 25% refund

- Bookings confirmed on partial payments are not refundable.

5.5 Agra Bike Rides Cancellations: If Agra Bike Rides is unable to provide the vehicle due to unforeseen circumstances or if the vehicle develops qualitative problems before pickup, a 100% refund will be processed along with reasonable compensation as required under the Consumer Protection Act, 2019.

5.6 Refund Processing: All eligible refunds will be processed within 5-7 working days to the original payment method used for booking, in compliance with RBI guidelines for payment reversals.

5.7 Early Returns: If you return the vehicle before the scheduled drop-off time, No refund shall be applicable.

5.8 Cancellation Rights under Consumer Protection Act: Nothing in these cancellation policies shall restrict your statutory rights as a consumer under the Consumer Protection Act, 2019.

6. VEHICLE PICKUP AND INSPECTION

6.1 Pickup Process: You must arrive at the designated pickup location at least 15 minutes before the scheduled time for documentation and formalities.

6.2 Vehicle Inspection: You are entitled and encouraged to inspect and test drive the vehicle before accepting it. Any existing damages or issues must be reported to our representative and documented before leaving the rental location. A joint inspection report shall be prepared and signed by both parties. In cases where a formal inspection report is not possible, you must report any pre-existing damage by taking photographs and sending them to Agra Bike Rides customer support before starting your trip.

6.3 Digital Inspection Record: Agra Bike Rides may use digital means to record the condition of the vehicle at pickup, including photographs and videos. You will receive access to these records.

6.4 Fuel Level: The vehicle's fuel level will be recorded at the time of pickup and must be returned with the same fuel level.

6.5 Acceptance: By signing the handover form and accepting the vehicle, you acknowledge that the vehicle is in good working condition and satisfactory for your use, constituting acceptance under the Indian Contract Act, 1872. In cases where a formal handover form is not provided by a dealer, the act of starting the trip and driving the vehicle away shall be deemed as your explicit acceptance that you have inspected the vehicle, found it fit for use, and accepted it in its current condition. This implied acceptance has the same legal effect as a signed handover form.

6.6 Vehicle Documentation: You will receive copies of the vehicle's Registration Certificate (RC), Insurance Certificate, and Pollution Under Control (PUC) Certificate, as required under Section 39, Section 146, and Section 56 of the Motor Vehicles Act, 1988 respectively. These documents must be kept with the vehicle at all times and returned upon vehicle drop-off.

6.7 Vehicle Familiarization: Our representative will guide you through the vehicle's features, controls, and any specific operating instructions. It is your responsibility to familiarize yourself with the vehicle before departing.